Chris Risdon

Chris Risdon designs cross-channel services and digital products and has been head of design for Capital One Labs. Before that he was a design director at Adaptive Path, and he has worked with digital and physical products and services since 1996.

In these talks, Chris Risdon covers how to orchestrate touchpoints across a customer’s experience and how behavior change can be the core value a product offers. “Behavior Change as Value Proposition” was recorded at UX Week in 2013, and “Orchestrating Touchpoints” dates from 2014. Together they touch on experience design, designing behaviors and user experience.