Paul Adams

Paul Adams is Chief Product Officer at Intercom, where he has led product management, product design, data science and research, and co-hosts the Intercom on Product podcast with co-founder Des Traynor. He started his career as an industrial designer at Dyson and worked as a UX consultant before joining Google, where he led social UX research and worked on Gmail and YouTube. He later was Global Head of Brand Design at Facebook. He is the author of Grouped, a book on social software design.

In these talks, Paul Adams covers how product teams work. The Future Product Canvas (Mind the Product, 2013) presents a canvas for planning products, Don’t Join the Cult (Mind the Product, 2018) and The End of Navel Gazing (UX London, 2018) look critically at design and product practices, and Definition of Done (UXDX, 2020) deals with agile delivery in cross-functional teams.