Definition of Done

“Done” is a contentious topic in many teams. In this session from UXDX 2020, Paul Adams, who runs product design at Intercom and previously led the Social UX Research team at Google, looks at how the definition of done varies with the authority a team has: for some, work is done at test sign-off, for others at deployment.

As teams move away from functional silos and towards outcomes, Paul asks how the definition of done changes, and what impact that has on the way teams work.