Humans, not Users: Why UX is a Problem

In this 2019 talk, listed under TED Talks, Johannes Ippen, a Berlin-based designer and author who runs the experience design studio Human Deluxe, makes a critical case about his own field.

Great user experience design has become the driving force behind successful products, he argues, but at the expense of happiness, mental health and purpose. It is time for UX design to step up and evolve, treating people as humans rather than just users. The talk touches on experience design, empathy, brand and happiness.