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Chat Design Pattern

Alternate titles: Inbox, Direct Messaging, Private Messaging, Group Chat.

Problem summary

The user wants to interact privately with other individuals or groups from within the system

Example

facebook.com

▲ Chatting is an integral part of the facebook web interface.

Usage

  • Use when you want to allow users of your system to contact other users of the system.
  • Use when you need to provide a private person-to-person form of communication between users.
  • Use when you want to provide a way for users to interact privately with other individuals or groups.
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More examples

twitter.com
See all 2 example screenshots

Solution

Allow users to interact with groups, individuals, or the system through text messages. Elements of this design patterns often includes several screens to be designed:

  • Inbox. A screen the lists the most recent messages received from other users
  • Outbox / Sent. A screen that lists the most recent messages sent to other users
  • New message. A screen that provides a form for the user to enter his or her message in and in turn click a “Send” button.

Rationale

Chat as an interface is as old as the command line. Combining chatbots with the social interactions of direct and group messaging, chat as an interface can comprehend use cases as varied as paying your gas bill, deploying code, or building intimate social relations..

More examples of the Chat pattern See all 2 example screenshots

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twitter.com
See all 2 example screenshots

User Interface Design Patterns

Getting input
Navigation
Dealing with data
Social
Miscellaneous
Onboarding

Persuasive Design Patterns

Cognition
Game mechanics
Perception and memory
Feedback
Social